At Sleepstore, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for information on delivery timelines, charges, and other shipping-related details.

1. Shipping Coverage

• We currently deliver across India.

• Shipping availability may vary based on location. If your location is not serviceable, we will notify you at checkout or via email.

2. Processing Time

• Orders are processed within 48 business hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Time and Delivery

• Standard delivery takes 3 to 7 business days from the date of dispatch.

• Shipping times may vary based on the delivery location and courier service.

• Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

4. Shipping Charges

• Orders below the free shipping threshold may be subject to a shipping fee, which will be displayed at checkout.

• Additional charges may apply for remote locations or express delivery options.

5. Order Tracking

• Customers will receive an email or SMS with a tracking number once the order is dispatched.

• You can track your order on our website or through the courier partner’s tracking system.

6. Delayed or Lost Shipments

• While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, logistical issues, or natural calamities may cause delays.

• If your order is significantly delayed, please contact our support team at sleepstore@gmail.com or call +91 8591854937.

• If an order is lost in transit, we will initiate a replacement or full refund, depending on the situation.

7. Incorrect Address or Failed Delivery

• Please ensure that your shipping address and contact details are accurate at checkout.

• If a delivery fails due to an incorrect address or unavailability of the recipient, re-shipping charges may apply.

• Orders that are undeliverable due to incorrect address details may be returned to our warehouse, and a refund will be issued after deducting shipping costs.

8. Changes or Cancellations

• Orders can be modified or canceled within [X] hours of placing the order. Once shipped, orders cannot be canceled.

• To request changes or cancellations, please contact our support team as soon as possible.

9. International Shipping

• Currently, we do not offer international shipping. We are working towards expanding our shipping coverage in the future.