At Sleepstore, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a 14-day return policy and a 2-year warranty on our products. Please read the details below to understand our return and refund process.

1. Return Policy

• Customers can return products within 14 days from the date of delivery.

• The product must be unused, in its original packaging, and accompanied by proof of purchase.

• Returns are only applicable for products purchased directly from our website.

• Certain items may not be eligible for returns due to hygiene reasons.

• Return shipping costs may be the responsibility of the customer unless the return is due to a defective or incorrect product.

2. Refund Policy

• Once we receive your returned item, our team will inspect it within [X] business days.

• If the return is approved, a refund will be processed to the original payment method used for the purchase.

• Refunds may take 14 business days to reflect in your account, depending on your bank or payment provider.

• If the return does not meet the above criteria, we reserve the right to reject the refund request.

3. Warranty Policy

• Sleepstore products come with a 2-year warranty covering manufacturing defects.

• The warranty does not cover damage caused by misuse, improper care, or normal wear and tear.

• To claim a warranty, customers must provide proof of purchase and details of the defect.

• If approved, we will either repair or replace the defective product at no extra cost.

4. How to Initiate a Return or Warranty Claim

• To initiate a return or warranty claim, please contact us at sleepstore@gmail.com or call +91 8591854937 with your order details.

• Our support team will guide you through the return or warranty process.

• Please ensure the product is securely packed before shipping it back to our manufacturing address: Plot No. F-8/2, MIDC Taranpur Industrial Area, MIDC Taranpur, Palghar – 401502, Dist – Thane, Maharashtra.

5. Changes to this Policy

• Sleepstore reserves the right to modify or update this Return and Refund Policy at any time.

• Any changes will be updated on our website and will be effective immediately.